Privacy Policy

1. Introduction

Simple Gas App ("we", "our", or "us") operates the Simple Gas mobile application. This Privacy Policy explains our data practices and your rights regarding personal information. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Data We Collect

We collect information necessary to provide our services, including:

• Account information (name, email, company details, phone number)
• Certificates and documents you create within the application
• Usage analytics and app performance data
• Payment information (processed securely by third-party payment processors)
• Device information (device type, operating system, app version)
• Log data (IP address, date/time stamps, pages accessed)

3. How We Use Your Data

Your data is used to:

• Provide, maintain, and improve our services
• Process payments and manage billing
• Communicate with you about updates, changes, or support
• Monitor and analyze app usage and performance
• Comply with legal and regulatory obligations
• Prevent fraud and ensure account security

4. Data Security

We implement industry-standard encryption and security measures to protect your personal information. All data is encrypted in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. We conduct regular security audits and penetration testing. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You can request deletion of your data at any time, subject to certain legal obligations.

6. Your Rights Under GDPR

Under GDPR, you have the right to:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Delete your personal data (with exceptions)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain processing activities
• Right to Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at privacy@zexware.com with your request and proof of identity.

7. Third-Party Data Sharing

We do not sell your personal data. We only share data with third parties in the following circumstances:

• Payment processors (for processing subscriptions)
• Cloud storage providers (for data synchronization)
• Analytics services (for app improvements)
• When required by law or legal process

All third parties are contractually obligated to protect your data.

8. Cookies and Tracking

Our app uses cookies and similar tracking technologies to enhance your experience. You can manage cookie preferences through your browser settings or our in-app settings. Please note that disabling cookies may affect app functionality.

9. Children's Privacy

Simple Gas App is designed for professional use by gas engineers and is not intended for children under 16. We do not knowingly collect data from children under 16. If we become aware of such collection, we will delete the data promptly.

10. International Data Transfers

If your data is transferred outside the UK/EU, we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses.

11. Data Protection Officer

For privacy-related inquiries and to report concerns, you can contact our Data Protection Officer at:

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the app. Your continued use of the app constitutes acceptance of the updated policy.

13. Contact Us

For any privacy-related questions or concerns, please contact us: